Terms and conditions

These Terms and Conditions ("Agreement") govern your use of the Lucky Hills Casino website, mobile application, and services (collectively, "the Platform"). By accessing or using the Platform, you agree to be bound by these Terms and Conditions.

Legal Status

Lucky Hills Casino is licensed by the Curaçao Gaming Control Board under license number OGL/2024/923/0383. The Platform is operated by Complete Technologies N.V., a company registered in Curaçao at Groot Kwartierweg 10, Livestrong Building.

Registration and Login Process

To use the Platform, you must create an account by providing accurate and complete information. You must be at least 18 years old (or the legal age for gambling in your jurisdiction) to register. You may only have one account per person, IP address, and household. Account sharing or multiple accounts are not permitted.

Deposit and Withdrawal

You can deposit funds into your account using various payment methods, including cryptocurrency. The minimum deposit is AUD 50. You can withdraw a maximum of AUD 40,000 per transaction. Monthly withdrawal limits apply: AUD 25,000. All withdrawals will be processed within 24-72 hours.

Bonus Terms

Bonus offers are subject to these Terms and Conditions. Wagering requirements apply: 40x the bonus amount. Maximum bet restrictions apply: 20% of the initial bonus value. Game restrictions apply: slots contribute 100%, roulette, video poker, and table games contribute 0%.

Responsible Gambling

We encourage responsible gaming practices. You can set deposit limits, time-outs, or self-exclude yourself from the Platform for a minimum of one year.

Account Restrictions

Your account may be restricted or suspended if you fail to comply with these Terms and Conditions, including but not limited to, multiple accounts, account sharing, or use of unauthorized payment methods.

Security and Fair Play

We use 256-bit SSL encryption technology to ensure the security of your personal data and transactions. Random Number Generators (RNGs) are certified and regularly audited by third-party labs.

Customer Support

You can contact our customer support team through live chat or email. Our support is available 24/7.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time without prior notice. Your continued use of the Platform after changes are made will be considered acceptance of the revised Terms and Conditions.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao. Any disputes arising out of or related to these Terms and Conditions shall be resolved through arbitration in accordance with the rules of the Curaçao International Arbitration Center.

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.